Contact us
Questions, bugs or ideas? Email rjr5021@gmail.com, or use Settings → Send feedback in the game. Please include your iPhone model and what you were doing when the problem happened.
Common questions
How do I get my purchases back on a new phone?
Open Settings (the gear next to the income bar) → Restore purchases. Use the same Apple ID you bought with.
How do I keep my workshop if I change phones?
Settings → Cloud save → Sign in with Apple. On the new phone, sign in the same way and pick the cloud save.
How do I delete my cloud save and account?
Settings → Delete account. The workshop on your phone stays.
I saw an ad that shouldn't be in a kids' game.
Settings → Report an ad, and tell us roughly when you saw it. Ads in North Pole Inc. are marked as directed to children and are never personalized.
The game is in the wrong language.
Settings → Language: Phone, English or Español.
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