Common questions
I bought something and didn't get it
Open Settings in the game and tap Restore purchases. If it still doesn't show up, email us with the date of the purchase. Refunds are handled by Apple at reportaproblem.apple.com.
How do I move my shop to a new phone?
On your old phone, open Settings → Cloud save and sign in with Apple. On the new phone, sign in with the same Apple Account and your shop downloads. Without cloud save, progress lives only on that phone.
How do I delete my cloud data or account?
Settings → Cloud save → Delete cloud data. This removes your saved shop and account from our servers. You can also email us and we'll do it for you.
What are the odds for packs, Hobby Boxes and Card Breaks?
Every odds table is in the game under Settings → Odds & rules, and on each Hobby Box and Card Break screen.
Can I stop seeing ads?
Ads only play when you choose to watch one for a reward. Shop VIP gives those rewards without watching ads. You can turn off personalized ads in iOS Settings → Privacy & Security → Tracking.
The game feels slow or drains my battery
Turn on Battery saver in the game's Settings. It lowers the frame rate and draws smaller crowds. The shop earns the same either way.
Can I sell or trade cards for real money?
No. Cards, cash and Holos are for fun inside the game only and have no real-world value. All players, teams and brands in the game are made up.